After-sales & Disputes – BSA Trade Academy
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After-sales & Disputes

Professional after-sales service and comprehensive dispute resolution strategies

📖 16 Lessons
⏱️ Advanced Level
✓ 0 Completed
⚖️ About This Module
Master the critical skills needed to handle after-sales issues and resolve disputes professionally. This comprehensive module covers complaint handling, quality issue resolution, compensation negotiation, claim procedures, arbitration processes, and relationship recovery strategies.

⚖️ Course Content

9-01
After-sales Service System
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9-02
Complaint Handling
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9-03
Quality Issue Resolution
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9-04
Compensation Negotiation
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9-05
Return & Exchange Process
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9-06
Claim Procedure
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9-07
Claim Letter Writing
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9-08
Rejection Reasons
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9-09
Dispute Resolution Methods
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9-10
Arbitration Process
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9-11
Legal Document Preparation
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9-12
Working with Lawyers
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9-13
Preventive Measures
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9-14
Relationship Recovery
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9-15
Case Analysis (Part 1)
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9-16
Case Analysis (Part 2)
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