Do you want to know how reliable the Aliexpress platform is? This Aliexpress review highlights the key features of the platform and explains why it has become a top choice for both dropshippers and global shoppers.
BSA GROUP is the best sourcing agent in CHINA, and our team has extensive experience in sourcing products through Aliexpress, helping customers find the right suppliers and products efficiently. One of the most common questions people ask when reading Aliexpress reviews is: “Is Aliexpress Safe?” The answer is yes. Aliexpress is a safe platform that provides strong buyer protection and safeguards against scammers.
In this guide, we will take a closer look at the Aliexpress marketplace and evaluate its product quality, so you can better understand whether it’s the right platform for your business or personal shopping needs.
Is Aliexpress legit and safe?
Yes, Aliexpress is a legitimate and safe platform for purchasing inventory and connecting with a wide range of sellers. It’s always one of the first websites I turn to whenever I need new products for my side hustle.
On Aliexpress, you can easily reach out to sellers directly, discuss the details of the products you’re interested in, and make your first purchase without hassle.
Overview of Aliexpress
Product Quality
Aliexpress offers a wide range of quality products across different categories at competitive low prices. When buying from Aliexpress sellers, you have the option to communicate with multiple vendors, request product samples, and verify product quality before stocking your online store. This flexibility is one of the main reasons why dropshippers rely on Aliexpress as a trusted sourcing platform for their eCommerce business.
Shipping Time and Cost
Delivery time and costs depend on the shipping method you choose. Aliexpress provides several options, including:
In addition, many other methods are available, and you can even use your local post office service. Typically, shipping times range between 15 to 45 days, depending on the carrier and destination.
Payment Method
Aliexpress provides shoppers with multiple payment options, making transactions simple and convenient. Available methods include:
You can use any of these payment methods to complete your purchase. In the event of a partial or full refund, the money will be returned directly to the same account you used for payment.
Refund Policy
Aliexpress offers buyer protection through its refund policy, allowing you to request a refund if you receive the wrong item or product.You have up to 15 days to open a dispute and apply for a full refund. Refunds may be issued in cases such as:
Customer Service
Aliexpress customer service is responsible for resolving issues once you open a dispute on the platform. Our team tested their support by reaching out through three different channels:
No matter which method you choose, you can contact Aliexpress customer support to explain your problem. In some cases, an Aliexpress dispute agent will step in to review the situation and make a final judgment.
10 reviews of Aliexpress
To avoid fake sellers, it is better to read reviews of Aliexpress, including positive reviews and negative reviews.
Review #1
In this Aliexpress review, the buyer shared some negative experiences regarding disputes. However, the Aliexpress team actively participated and ultimately ruled in the buyer’s favor. Typically, when there is a disagreement between a buyer and a seller, Aliexpress customer support steps in to resolve the issue fairly. I can personally attest to this, as Aliexpress’ customer support has assisted me successfully on multiple occasions.
Review #2
The buyer praised Aliexpress for its excellent delivery times. According to Aliexpress reviews, the sellers on the platform are efficient and provide quality products quickly. Overall, the products arrive in good condition with no defects, which contributes to Aliexpress being a standout platform compared to others like eBay or Amazon.
Review #3
Aliexpress offers products at relatively low prices, unlike Amazon, which typically sells at retail rates. This is highlighted in many Aliexpress reviews. Despite the affordable prices, the product quality remains high, providing excellent value for buyers. Many customers have given positive feedback about the outstanding service they received on Aliexpress. If you are running an eCommerce store, Aliexpress is definitely worth considering as a sourcing platform.
Review #4
The buyer has placed multiple orders on Aliexpress and consistently appreciates the excellent service provided. According to the buyer, Aliexpress manages the refund process efficiently, ensuring quick and hassle-free refunds. Additionally, shipping times vary depending on the method selected, but typically it takes around 30 days for products to arrive from Aliexpress.
Review #5
Many European countries use the euro, which makes products relatively expensive. One buyer from France mentioned the challenge of low wages combined with high local prices. According to the buyer, Aliexpress is a great platform for purchasing quality products at affordable prices—often three to four times cheaper than in France. Such reviews highlight why Aliexpress can be an excellent sourcing option for your eCommerce store.
Review #6
Aliexpress usually acts as a neutral party in disputes. In one case, a buyer ordered a product from a seller, but it never arrived. The buyer opened a dispute, and the Aliexpress team requested proof. Unfortunately, due to insufficient evidence, the verdict was ruled in the seller’s favor.
In such situations, it is crucial to communicate effectively with customer service and provide all necessary documentation, including a valid tracking number. Be cautious, as some scammers may provide fake tracking information.
Additionally, always check your purchase for quality issues immediately upon arrival. Since shipping can take a long time, buyers often forget about their orders by the time they reach them, which can complicate dispute resolution.
Review #7
In this review, the buyer expressed disappointment with Aliexpress refunds. According to the buyer, receiving products in good condition is ideal, but if poor-quality items arrive, getting a refund can be challenging, as the Aliexpress dispute process may not always efficiently resolve issues. Aliexpress, operated by Alibaba Group, can still be a reliable platform if you provide clear evidence to support your claims.
It’s important to note that Aliexpress does not sell genuine name-brand products. If you think you can purchase real Gucci, Louis Vuitton, or Nike items at a 99% discount, you’re mistaken. To avoid counterfeit goods, only work with sellers who have a strong track record—typically 500 orders or more with an average rating of 4.5 stars or higher.
Review #8
In Aliexpress reviews, common issues like the ones mentioned above frequently appear. Whenever you place an order, always check whether the seller offers free returns. If free returns are available, you can send back the item without paying shipping fees. Otherwise, you will be responsible for the shipping costs. It’s important to clarify this before completing your purchase.
If you receive an incomplete shipment or a defective item, Aliexpress may often rule in the seller’s favor unless you provide clear evidence. Without proper documentation, your experience could be frustrating.
Review #9
In Aliexpress reviews, buyers often highlight issues they encounter with sellers. If you have not received your order, you should first wait until the estimated delivery window has passed before filing a dispute.
Sometimes, a seller may claim they are correct in a dispute. In such cases, it is essential to provide clear evidence. Without proper proof, you may lose the case and will not be eligible for a refund.
Overall, Aliexpress remains a strong platform for small businesses. The company even leverages the latest artificial intelligence technology to enhance its digital applications, providing better tracking and more efficient order management.
Review #10
You can see reviews with a “Buyer Beware” warning. Issues can occur on any platform, whether it’s Amazon or Aliexpress. In this example, the buyer received a faulty product and had paid the shipping fee separately. The supplier offered a $15 refund, but it’s important to note that transaction fees may also be deducted during the refund process. Always ensure that the refund amount accurately reflects any fees before accepting it.
FAQs about Aliexpress reviews
1.What is the Aliexpress buyer protection program?
The Aliexpress Buyer Protection program offers essential security for buyers. Key features include:
If a seller provides a refund guarantee, you are eligible for a refund when a poor-quality or defective item is received, ensuring a safer shopping experience on the platform.
2.Can I get my money back if I receive the wrong color item?
Yes, you can request a refund and open a dispute to protect your online store purchases. Through the Aliexpress Buyer Protection program, you can claim a partial refund by providing evidence to the Aliexpress team. The Aliexpress team acts as a neutral party in resolving disputes, ensuring a fair outcome for both buyers and sellers.
3.What is the best shipping method on Aliexpress?
You can choose from various shipping methods with different delivery times for your eCommerce orders. Typically, Aliexpress Standard Shipping takes 15–45 days, which helps reduce overall shipping costs. Additionally, there are faster shipping options available if you need your products to arrive more quickly and on time.
4.How to avoid scammers on Aliexpress?
Remember, scammers can be present on Aliexpress. An authentic Aliexpress seller will typically:
You can verify these features when evaluating authentic sellers on the Aliexpress platform to ensure a safe and reliable purchasing experience.
5.What other tools can I use?
Aliexpress works best when integrated with other eCommerce software. Popular Shopify extensions like Oberlo or Dropified can help streamline your ordering workflow between Aliexpress and your online store.
With just a single click, you can import all the products you’re selling on Aliexpress directly onto your website, making inventory management and order fulfillment much easier.
6.How to spot fake reviews on AliExpress?
The easiest way to spot fake reviews on Aliexpress is to watch for broken English or phrasing that a native speaker would not use. Additionally, if a seller has over 100 reviews and they are all 5 stars, it is likely that many of the reviews are fake.
If a seller has a history of defrauding buyers, evidence will often appear in their feedback and reviews. Always carefully check seller ratings and comments before making a purchase.
What’s Next
Aliexpress is legit and a trusted platform for sourcing products at very low prices. Whenever you buy from an Aliexpress seller, it’s important to check the company profile. Doing so helps ensure a safe trading experience and prevents potential scams on the platform.
The quality of your purchase largely depends on the supplier. If you choose a reliable supplier offering high-quality items, you’re in luck. However, if you happen to buy from a less reputable supplier, the experience may be disappointing. This is one downside of shopping on online marketplaces, as sometimes it comes down to luck.
If you’re looking to buy inventory from Aliexpress for your store, consider working with BSA GROUP Sourcing to source quality products and increase your profits. Contact us via call or message to get free quotes and guidance for your eCommerce business.
Aliexpress reviews confirm that it is a legitimate site, and many sellers offer quality products, making Aliexpress legit for both new and experienced online store owners.
