Refund Policy

Refund Policy

Effective Date: [2025.01.01]

At BSA GROUP , we are committed to providing exceptional service to our clients. We understand that circumstances may arise where a refund request becomes necessary. This Refund Policy outlines the conditions and procedures for refunds related to our services.

1. General Refund Terms

Refunds will be processed under the following conditions:

  • The refund request complies with the terms outlined in this policy.
  • All refund requests must be submitted in writing to hsz228@gmail.com.
  • Supporting documentation or proof of eligibility for the refund may be required.

2. Refund Eligibility

You may be eligible for a refund in the following scenarios:

  • Service Not Rendered: If we are unable to deliver the agreed-upon service due to issues on our end, a full refund may be issued.
  • Order Cancellation: If you cancel your order before services have commenced, a refund will be processed after deducting applicable administrative fees.
  • Service Errors: If a service was delivered with errors or deficiencies caused by us, we will review the issue and may offer a partial or full refund based on the circumstances.

3. Non-Refundable Conditions

The following conditions are not eligible for a refund:

  • Services that have already been fully delivered and accepted.
  • Delays or issues caused by third parties (e.g., customs, shipping providers) or force majeure events.
  • Errors resulting from incorrect or incomplete information provided by the client.
  • Cancellation requests made after a service has commenced or been completed.

4. Refund Process

To request a refund:

  1. Submit a written request to hsz228@gmail.com within 15days of the event prompting the refund request.
  2. Include the following details in your request:
    • Your full name and contact information.
    • Transaction or order number.
    • Reason for the refund request, with supporting documentation if applicable.
  3. Our team will review your request and respond within 7 business days.

5. Refund Methods

  • Refunds will be issued using the original payment method.
  • Processing times may vary depending on your payment provider and may take up to7- 14 business days.

6. Administrative Fees

Refunds may be subject to a processing or administrative fee of  8% of the total amount. This fee will be deducted from the refund amount.

7. Dispute Resolution

If you are dissatisfied with the outcome of your refund request, please contact us at hsz228@gmail.com to discuss further. We are committed to resolving disputes fairly and efficiently.

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically.